A telephone call may be sufficient to resolve the matter, otherwise, it is recommended that you write to the Chief Executive Officer of your local government describing your complaint and the resolution you are seeking. You will need to allow the local
government a reasonable time to respond. If the response you receive is incomplete or unclear, you may need to seek further clarification.
If, after receiving a response, your problem remains unresolved, you may wish to consider raising the matter with your local ward Councillor, Shire President or Mayor. Details of your local council representative may be found on the local government's
website. Alternatively you may wish to contact the local government directly.
Role of the department
Local governments are autonomous bodies with their own rights and powers under law. The department's governance branch investigates matters relating to breaches of the Local Government Act 1995 (the Act), and its subsidiary legislation.
Minor breach complaints
If you think your complaint relates to a breach of the Local Government Act or Regulations and your efforts to resolve your issue with the local government have been unsuccessful, it may be open to you to make a minor breach complaint to the department.